Help with English for Kids from PMG
Questions about access, subscriptions or the app? Contact the developer by email.
Tell us what happened and which device you use. The app version and a screenshot can help us investigate.
Please do not send passwords, payment details or your child’s personal information.
Purchases and access
How do I restore a purchase?
Use the Apple Account that made the purchase and choose “Restore purchase” in the app. If access is still missing, contact support before buying again.
I bought lesson packs before subscriptions were introduced. Do I need to pay again?
Previous purchasers keep access to the content available under their earlier purchase. Restore the purchase using the original Apple Account. Contact support if the app still asks you to subscribe.
How do I manage or cancel my subscription?
Open subscriptions in your Apple Account settings and select English for Kids from PMG. Deleting the app does not cancel a subscription.
How do I request a refund?
For purchases billed by Apple, submit a request through Apple’s refund service. Apple decides whether the purchase is eligible.
Are the free lessons the same as a subscription trial?
No. The three free lessons, all mini-games and the achievements for those lessons do not require a subscription. A separate 7-day trial gives eligible accounts access to all content on any subscription plan. The subscription then renews at the price shown before confirmation unless cancelled. To avoid a charge, cancel at least 24 hours before the trial ends.
Technical help
What should I check if there is no sound?
Check the device volume, the app’s sound settings and any connected headphones or speakers. Close and reopen the app. If the problem continues, email support with your device model and app version.